Placing
an Order

After an RFQ is submitted either through our website or email, our Production Engineer and Quality Control Manager reviews the blueprint to make sure we can manufacture the part and meet all quality standards. If we unfortunately cannot make the part, then the customer is informed and suggested they try elsewhere.

Approved prints are then quoted including an estimated lead-time and price breakdown. Like most manufacturing businesses, the more units a customer purchases the cheaper per unit. If the customer only wants two pieces, they can expect a higher cost per unit. Once a customer accepts the quote and sends a purchase order, our Production Control Team and Quality Control Manager will review the purchase order for any potential corrections. Once the purchase order is approved, it is then entered into our system.

FAQ

How long does it take to enter our order?

Typically a week. Orders are reviewed and entered in due date order. We make sure that requested due dates are at, or outside our quoted lead-time. The earlier the customer's purchase order is approved with no errors, the quicker the order is entered into our system.

Why does my part cost so much to make?

We require all purchases be a minimum of $250.00, which means if the part can be made cheaper, than your total will be $250.00 divided by the number of units being purchased. Some jobs require outside processes which tack-on heavy expenses to the total. Occasionally the cost of materials can increase which would ultimately trickle into pricing as well.

Does the lead-time factor in process time?

The short answer is, yes. Lead-times begin ARO (After Receipt of Order), meaning that the clock starts once the purchase order is received on our end. There are cases when a customer takes longer than a week which would force us to ask the customer to push back their requested dates. We set aside two weeks in the lead-time to process the order which includes reviewing and making corrections.

Why is it cheaper per unit if we purchase more?

In the world of manufacturing, one if not multiple machines are set up to complete a specific job. Every time the manufacturing company needs to create new "tooling", order materials, and reconfigure machines, the company needs to consider all those expenses (labor, materials, tooling fabrication). The expenses are factored into every job meaning if the customer only buys a few pieces, the expenses remain and is divided into how many units of the part were ordered.

What kind of revisions do purchase orders need?

Revisions could include but not limited to errors in pricing, part rev, due date, address, part number, quality regulation clauses, being inside lead-time, not meeting our $250 minimum order, etc.